Dotdigital

Connect with your commerce platform, messaging providers, and more.

Integrations

Integrate Dotdigital Marketing with Personalization

Set up an email service provider channel for your Personalization account.

Integrate an email messaging provider with Dotdigital Personalization

Learn to integrate Adobe Campaign Standard with Personalization.

Integrate Adobe Campaign Standard with Dotdigital Personalization

Learn to integrate Braze with Personalization.

Integrate Braze with Dotdigital Personalization

Send triggered emails without setting up an external email service provider.

Integrated ESP

Learn to integrate Personalization with Microsoft Dynamics for real-time marketing.

Integrate Microsoft Dynamics with Dotdigital Personalization

Learn to integrate Campaign Monitor with Personalization as your email service provider.

Integrate Campaign Monitor with Dotdigital Personalization

Set up FTP-based messaging so Personalization delivers message data to your system using CSV files.

Integrate Dotdigital Personalization with FTP for Messaging

Connect Personalization to Emarsys so triggers can start Automation Programs and send messages through Emarsys.

Integrate Emarsys with Dotdigital Personalization

Connect Personalization to Klaviyo so custom events and list updates power flows and messaging in Klaviyo.

Integrate Klaviyo with Dotdigital Personalization

Learn to integrate Personalization with MailChimp using Mandrill to send triggered transactional messages.

Integrate Dotdigital Personalization with Mailchimp using Transactional Email (Mandrill)

Learn to integrate with MailChimp without Mandrill for transactional email.

Integrate MailChimp (without Mandrill) with Dotdigital Personalization

Configure Mandrill settings in Personalization for sending transactional emails.

Mandrill settings page in Dotdigital Personalization

Connect Personalization to Salesforce Marketing Cloud to upload data and trigger emails.

Integrate Salesforce Marketing Cloud with Dotdigital Personalization

Connect Personalization to HubSpot to send real‑time, personalized triggers and marketing emails.

Integrate HubSpot with Dotdigital Personalization

Email messaging providers

Send Personalization SMS content through Dotdigital Marketing.

Use Dotdigital Marketing as your SMS provider

Learn to use Mapp as your SMS messaging provider.

Use Mapp SMS

Learn to use Twilio as your SMS messaging provider.

Use Twilio SMS

Learn to use Upland Waterfall as your SMS messaging provider.

Use Upland Waterfall for SMS

Set up an SMS service provider channel for your Personalization account.

Integrate an SMS messaging provider with Dotdigital Personalization

SMS messaging providers

Learn how Personalization integrates with Klarna Checkout to simplify the customer experience.

Integrate Dotdigital Personalization and Klarna Checkout

Learn to integrate Dotdigital Personalization with your Magento store using our easy-to-install extensions.

Magento 2 extensions

Add our JavaScript and Purchase Complete image to your site using the Magento 2 extension

Configure the Magento 2 extension

Integrate and customize the W3C Digital Data Layer extension in your Magento ecommerce system with Dotdigital Personalization.

W3C Digital Data Layer by Dotdigital

Learn how to install the Personalization script and enable Cart Rebuild

Install the Personalization script and enable Cart Rebuild for Magento 2

Learn how to set up the Shopify integration with your Dotdigital Personalization account.

Set up the Shopify integration

Import market product pricing and translations into Personalization for Shopify Markets.

Use Shopify Markets with Dotdigital Personalization

Integrate with your ecommerce store and rebuild carts for customers returning on different devices.

Rebuild customer carts on your ecommerce store

Improve shopper identification rates automatically by using one of our payment gateway integrations.

Payment gateway integrations for shopper identification

Connect Dotdigital Personalization to your BigCommerce store to create personalized campaigns.

Set up the BigCommerce integration

Ecommerce

Improve your B2B organization with Fresh Relevance's specialized features and capabilities.

Optimize your B2B commerce with Fresh Relevance

B2B ecommerce

Set up LoyaltyLion as your loyalty provider integration.

LoyaltyLion integration

Use loyalty data to personalize your content for each visitor.

How to use loyalty data

Loyalty integrations

Web analytics helps you pass information from emails and external web pages to Dotdigital Personalization.

Use web analytics parameters

Use the HTML API to pass information from your cart page or other web pages to Dotdigital Personalization.

HTML API

Pass product information from your cart page or other web page to Dotdigital Personalization using a standard product microdata structure.

Product Microdata API

The Digital Data Layer (DDL) is a standardised way of exposing data on your ecommerce site.

W3C Digital Data Layer

Use Dotdigital Personalization's JavaScript API.

Single page application hooks

Exposing data for capture

Pass data to Personalization with JavaScript.

JavaScript API for Dotdigital Personalization

Use JavaScript to trigger custom programs based on visitor actions on your website.

Raise custom signals from your site

Use the Product Import API to import product records into your Dotdigital Personalization account using a JSON request and field mapping.

Product import API

Pass data and drive personalization for your native mobile apps.

Mobile and app API

API methods that can be used to retrieve a range of data as shown in your account.

Integration API

Integration APIs

Create and manage the tokens needed to use the Dotdigital Personalization REST API and KPI widgets securely.

Create and edit API access tokens

Control how AI-powered product recommendations work in Dotdigital Personalization.

Configure product recommendation AI

Create a shared secret for the Ee Parameter and HTML API.

Set up a shared secret

Verify your RC4 encryption setup for the Web Analytics API.

Test RC4 encryption

Generate, import, and manage your RSA encryption keys.

RSA encryption

Advanced integration information

Target your ads to specific customer groups using first-party data collected in Dotdigital Personalization.

Ad targeting solutions

Ad targeting

Developer hub

Training portal

Contact support

Go to Personalization

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.