Before you start
You must have your login details for Twilio with the appropriate credentials. These are provided to you by your Mapp Engage project manager.
You must also have your Twilio API credentials.
Request channel set up in Personalization
Contact the Dotdigital support team to request that Twilio is added to your account as a possible messaging channel. Support must confirm that this is done before you can continue with set up.
Get your Twilio API details
You need the following:
Account SID
Auth token
Messaging Service SID
Account SID
You can get this ID from your Twilio Admin Console.
Auth token
You can get this token from the Twilio Admin Console.
Messaging service SID
The SID for this particular messaging service is the sender profile, which is associated with a particular sending mobile number or short code. Get this token from the Twilio Admin Console.
Copy these API details to a temporary location such as Notepad.
Set your API details
After finding the API information above:
In Personalization, select the Account menu icon and go to Settings > Triggers and Messaging integrations.
Select Messaging Provider(s).
Expand the Service Provider drop-down menu and select Twilio SMS.
Select Next.
Enter your Twilio details, including the Account SID, Account Auth Token, and Messaging Service SID.
Select the ? icon next to each field for more details.
Select Save.