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Stop a trigger program from sending

Learn how to pause or delete a trigger program in Dotdigital Personalization to stop emails from being sent.

Before you start

  • You must have permissions to manage trigger programs.

  • Pausing prevents future emails and discards any unsent emails from that program.

  • Deleting permanently removes the program and its settings.


Temporarily stop a trigger program

Pause the trigger program to stop it for a short time:

  1. Go to Automation > Triggers.

  2. Select the Trigger Programs tab.

  3. Select the trigger program you want to pause.

  4. Select the Pause this trigger program check box.

  5. Select Save.

Pausing a trigger program prevents any future emails from being sent. Emails that would have been sent are discarded.

You see a message on the dashboard about any paused triggers.


Permanently stop a trigger program

Delete the trigger program to stop it permanently:

  1. Go to Automation > Triggers.

  2. Select the Trigger Programs tab.

  3. Select the trigger program you want to stop.

  4. Select the Delete icon.

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