If there are unusual changes in your Dotdigital Personalization account to your key engagement and commerce metrics — such as page views, email sends, and purchase values — we automatically notify you so that you can check for any problems and act quickly to fix them.
Each day, your current account activity is compared against your recent baseline. When a metric falls far outside its normal pattern, we send you an alert. A change doesn’t always mean something is broken; it can also reflect seasonal behavior, a scheduled campaign pause, or traffic changes. This is more likely when only a single metric is affected.
When more than one performance metric drops at the same time, this usually indicates a technical issue, for example, a missing Personalization tracking script or a change to cart or checkout markup.
Enable alerts
In Personalization, select the Account menu icon and go to Settings > Account details.
Select Performance alert preferences.
Select the Performance email alerts toggle to set it to On.
For Alert frequency, choose from:
Once per issue identified
Once daily until resolved
For Recipients, select Choose recipients.
In the side panel, select the checkbox for each user you want to send performance alert emails to. You can use the Search field to quickly find a specific user.
Select Save in the side panel, then select Save again.